GENERAL TERMS AND CONDITIONS OF SALE


IN FORCE SINCE JULY 1ST 2025

This document contains the general terms and conditions of sale that govern the methods and conditions of online purchases made through the website https://queennasca.com (hereinafter also referred to as the “Website”), owned by LEADS TO LUX DI EDEMEKONG MARY UDO – VAT No. 03099980306 – Tax Code DMKMYD76R63Z335W – REA UD – 371289 – email: info@leadstolux.it – certified email (PEC): leadstolux@legalmail.it (hereinafter referred to as “QueenNasca” or “Seller”).

Art. 1. Scope

1.1 Any sale made through the Website constitutes a distance contract governed by Chapter I, Title III (Articles 45 and following) of Legislative Decree No. 206/2005 (Consumer Code) and by Legislative Decree No. 70/2003, which regulates electronic commerce.

1.2 These General Terms and Conditions of Sale apply to all sales made by the Seller through the Website. The terms indicated are to be understood as working days, excluding Saturdays, Sundays, and national holidays.

1.3 The General Terms and Conditions of Sale may be amended at any time. Any changes and/or new conditions will be effective from the moment they are published on the Website.

1.4 The applicable General Terms and Conditions of Sale are those in effect on the date the purchase order is submitted.

1.5 These General Terms and Conditions of Sale do not govern the sale of products and/or services by parties other than the Seller, which may be present on the Website via links, banners, or other hypertext connections. Before engaging in commercial transactions with such parties, it is necessary to verify their terms and conditions of sale. The Seller is not responsible for the provision of services and/or the sale of products by such third parties. The Seller does not perform any control and/or monitoring of websites accessible through such links and is therefore not responsible for the content of such websites or for any errors and/or omissions and/or legal violations committed by them.

1.6 These General Terms and Conditions of Sale are published on the Website’s homepage and can be viewed by the Customer at any time before and during the order submission process.

Art. 2. Purchases on the Website

2.1 To make purchases on the Website, the user must follow the procedure available in the “cart” section, entering the data requested at each step. The sales contract is considered concluded when the order reaches the Seller’s server.

The Customer agrees to promptly inform the Seller if they suspect or become aware of any unauthorized use of their data.

2.2 The Customer is solely responsible for the truthfulness and accuracy of the personal data entered and provided during the purchase process. It is understood that any damage/delay/inconvenience caused by or attributable to incorrect and/or untruthful personal data entered during registration or subsequently modified shall in no case be attributed to the Seller.

2.3 Purchases are permitted to both Consumers and Professionals. Pursuant to Article 3, paragraph 1, letter a) of the Consumer Code, a “Consumer” is defined as any natural person acting for purposes unrelated to any entrepreneurial, commercial, professional, or craft activity they may carry out; whereas, pursuant to Article 3, paragraph 1, letter c) of the Consumer Code, a “Professional” is any natural or legal person acting in the exercise of their entrepreneurial, commercial, craft, or professional activity, or an intermediary thereof.

2.4 In the case of orders — regardless of the source — that appear abnormal in terms of quantity and/or frequency of purchases, the Seller reserves the right to take all necessary actions to stop such irregularities.

2.5 The Seller reserves the right to refuse or cancel orders placed:

Art. 3. Information Regarding the Conclusion of the Contract

3.1 In accordance with Legislative Decree No. 70/2003, which contains provisions on electronic commerce, the Seller informs you that:

3.2 The Seller will not process purchase orders submitted by the Customer if they do not provide sufficient guarantees of solvency or if the data provided is incomplete or incorrect. In such cases, the Seller will notify the Customer by email that the contract could not be concluded, indicating the reasons why the order could not be fulfilled.

3.3 By submitting the order form, the Customer unconditionally accepts and undertakes to comply with these General Terms and Conditions of Sale. If the Customer does not agree with any of the terms stated herein, they are invited not to submit the order form to purchase products on the Website.

Art. 4. Product Availability

4.1 The Products offered on the Website are available in limited quantities. Therefore, it may happen—also due to the possibility that multiple users purchase the same Product at the same time—that the ordered Product becomes unavailable after the purchase order has been submitted.

4.2 The Website provides information regarding the availability of each Product.

4.3 The Customer will be informed in case the ordered Product is unavailable. In such a case, the Customer has the right to terminate the purchase contract pursuant to Article 61, paragraphs IV and V, of the Consumer Code.

4.4 Alternatively, the Customer may choose to:

4.5 If the Customer requests a refund of the amount paid for Products that later turned out to be unavailable, the Seller will issue the refund within a maximum period of 14 days.

4.6 If the Customer exercises the right to terminate the contract pursuant to Article 61, paragraphs IV and V of the Consumer Code, the contract is considered terminated. If the Total Amount Due—consisting of the Product price, shipping costs if applicable, and any additional charges as stated in the order—has already been paid, the Seller will refund the Total Amount Due using the same payment method used for the original transaction.

4.7 If the order includes both available and unavailable Products, and unless otherwise stated (see “Right of Withdrawal” section), the submission of the order form by the Customer constitutes acceptance of a partial delivery limited to the Products actually available among those ordered, and a waiver of any claims for compensation and/or indemnity in that regard. If the Customer has already paid for the full order, the Seller will refund the portion of the price corresponding to the unavailable Products in accordance with the procedures described in the “Refund Timing and Methods” section.

Art. 5. Purchase Orders

5.1 The Seller will ship the Products only after receiving confirmation of payment authorization or the actual crediting of the Total Amount Due. Ownership of the Products is transferred at the time of shipment, meaning the moment the Product is handed over to the carrier. The risk of loss or damage to the Products, not attributable to the Seller, is transferred to you when you, or a third party designated by you and different from the carrier, physically takes possession of the Products.

5.2 The Seller reserves the right not to provide the service if, after the submission of your purchase order, it is determined that you have not paid the Total Amount Due in full or in part.

5.3 The purchase contract is subject to the resolutive condition of non-payment of the Total Amount Due. Unless otherwise agreed in writing by the parties, the order will consequently be canceled.

Art. 6. Order Cancellation

6.1 Without prejudice to the provisions regarding withdrawal, it is possible to cancel orders that have not yet been processed (marked as “processing” or “awaiting payment”) by contacting the Seller.

6.2 It is not possible to cancel an order once the shipping process has begun.

6.3 If payment has already been made at the time of the order cancellation, the Customer must contact the Seller to initiate the refund procedure (as described in the section “Refund Times and Methods”).

Art. 7. Warranties

7.1 The Products offered on the Site are exclusively top-quality items. The Seller does not sell irregular or substandard products compared to the corresponding standards available on the market. However, it is possible that the Products are not always identical or that some items have unique (and non-reproducible) features, as they are handcrafted.

7.2 The essential characteristics of the Products are indicated on the Site on each Product detail page. However, the images and colors of the Products offered for sale may not exactly match the real ones due to the browser and/or monitor used. Therefore, the Customer may not raise any claims or objections against the Seller if the delivered Product does not match the image on the Site in terms of color/shape/size. Furthermore, the Seller reserves the right to modify the Product packaging at any time.

7.3 Upon delivery of the purchased Product by the courier, the Customer must check that the number of packages corresponds to the transport document and that the packaging is intact, undamaged, not wet, or otherwise altered, including the sealing materials (adhesive tape or metal straps). Upon receiving the Products, the Customer must:

Once the courier’s delivery receipt has been signed, the Customer may no longer raise any claims regarding the external condition of the delivered Products, and the risk of loss or damage to the Products will be fully transferred to the Customer.

7.4 If the Product has altered essential characteristics, the Customer may request its replacement by contacting the Seller within five (5) working days from the date of receipt, specifying the reason as “warranty for non-compliant product.” The Seller, upon verifying compliance with the above, will send the Customer an email through its Customer Service confirming the “return initiation,” including the procedure to follow (see Return Procedure). The Seller will cover the cost of having the defective Product collected via express courier at the address indicated by the Customer. After receiving the returned product, its condition will be evaluated, and if confirmed defective, the Seller will replace the item at its own expense within 30 (thirty) days from receipt. If no defect is found, the Seller will promptly notify the Customer, and no replacement will be provided. In this case, the Customer may collect or arrange collection of the Product at their own expense, within 30 (thirty) days of the negative outcome notification.

7.5 The conformity warranty will apply correctly only if the following conditions are also fully met:

7.6 Legal Warranty. In addition to the above, all Products sold on the Site are covered by the Legal Warranty of Conformity pursuant to Articles 128–135 of the Consumer Code. This Warranty is reserved for users Consumers (natural persons who make purchases for purposes unrelated to any business, commercial, artisanal, or professional activity carried out).

7.7 When the Legal Warranty Applies. The Seller is liable to the consumer for any lack of conformity that appears within two years from the date of delivery. The defect must be reported within two months of its discovery, or the warranty will lapse. Unless proven otherwise, any non-conformities that appear within six months of delivery are presumed to have already existed at that time, unless this is incompatible with the nature of the Product or the defect itself. Starting from the seventh month, the burden of proof lies with the consumer to demonstrate that the defect already existed at delivery.

To invoke the Legal Warranty, the consumer must provide proof of purchase and delivery date. It is therefore advisable to keep the purchase invoice or any document showing the purchase date (such as a payment card statement) and delivery date.

In the event of contract termination, the Seller will reimburse the full amount paid by the consumer, including the Product price, shipping costs, and any other additional costs. In the case of a price reduction, the Seller will refund the agreed-upon reduced amount. The refund or price reduction will be issued via the same payment method used by the consumer for the purchase.

The Seller is not liable for damages of any kind resulting from improper or non-compliant use of the Product with the manufacturer’s instructions, or for damages resulting from accidents or force majeure.

Art. 8. Payments

8.1 Payments are accepted only in Euro currency.

8.2 To pay the Price and the related shipping and delivery costs, the Customer may use one of the methods indicated during the checkout process (credit card via PayPal – bank transfer).

8.3 In the case of payment by credit card, the entire payment process will be handled securely by PayPal. As a result, the Seller will never have access to any sensitive information (such as the full credit/debit card number or the security code).

Art. 9. Shipping and Delivery of Products

9.1 Delivery is carried out via express shipping within 3–4 business days (i.e., Monday to Friday) from receipt of the order form. In any case, the Seller reserves the right to deliver the ordered products within a maximum of 30 days from the Order Confirmation email.

9.2 The Seller undertakes to do everything possible to meet the delivery times indicated above but cannot in any case be held liable for any damages or inconveniences caused by delays.

9.3 The countries to which the Seller ships are listed in the dedicated section of the Website.

9.4 The cost of each shipment associated with an order will vary based on the following parameters: the delivery location and the total weight of the Products purchased in a single order. This cost will in any case be explicitly stated during the order submission process and in the Order Confirmation.

9.5 The Customer is required to always check the number and integrity of the packages. In case of anomalies or damage, a complaint must be made immediately to the courier by refusing the delivery and promptly reporting the issue to Customer Service. The replacement and re-delivery costs will be fully borne by the Seller. However, the Seller declines all responsibility for accepting a damaged or irregular package not verified in the presence of the courier at the time of delivery.

Art. 10. Right of Withdrawal

10.1 Pursuant to Article 52 of the Consumer Code, the Customer acting as a Consumer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without incurring any penalty, under the terms and conditions set out in the following articles.

10.2 To exercise the right of withdrawal, the Customer must contact Customer Service and send the Seller a notice of withdrawal within 14 days from the date of receipt of the Products they wish to return.

10.3 Once the withdrawal notice has been received, and compliance with the terms above has been verified, the Seller will send the Customer, via its Customer Service, a “return authorization” email containing the return procedure (see Return Procedure). The Product to be returned must be received by the Seller within 14 days of receipt of the “return authorization” communication.

Once the products are received, the Seller will initiate a refund procedure (see Refunds) if and only if the products were sent within the required timeframe (as evidenced by the postmark or courier receipt date) and if the products are found to be perfectly intact and in their original packaging, complete in all its parts, fully functional, accompanied by all the accessories and illustrative sheets, with the identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for its intended use and without signs of wear or dirt. .

10.4 In the case of a withdrawal communicated by the Customer in accordance with the terms outlined above, the Seller will refund all amounts paid by the Customer, including delivery charges where applicable, within 14 days of receiving the withdrawal notice from the Customer. The shipping costs for returning the Product are the Customer’s responsibility, unless explicitly stated as “Free Returns.” The shipment remains the full responsibility of the Customer until the confirmed receipt at the warehouse indicated by the Seller. Upon arrival, the Product will be inspected for any damage or tampering not caused during transportation. If the original packaging is damaged, the Seller will deduct a percentage from the refund amount corresponding to the loss in value of the Product.

10.5 For orders including multiple Products, the right of withdrawal may be exercised for one or more Products, provided that the withdrawal notice specifies which Products are being returned. In these cases, the refund will be issued as described in the article above.

10.6 Regardless of whether the recipient of the Products as stated in the order form is different from the person who made the payment, the refund will always be issued to the person who made the payment (i.e., the cardholder or account holder who completed the purchase). In accordance with the Consumer Code, the Seller reserves the right to withhold the refund until it has received the returned Products or until the Customer has provided proof of having returned the Products.

10.7 The Right of Withdrawal is considered correctly exercised if the following conditions are fully met:

  1. the withdrawal request email includes the order number;
  2. the Products from the order for which the right of withdrawal is exercised are returned in a single shipment. The Seller reserves the right to refuse returns of Products from the same order if returned in multiple shipments.

10.8 In consideration of the nature of the Products, the Customer may not exercise the right of withdrawal in the following cases, pursuant to Article 59, paragraph 1, letter (e) of the Consumer Code:

In such cases, if the Products are sent to the Seller, they will be stored at the warehouse at the Customer’s disposal for collection at the Customer’s own expense.

Art. 11. Returns

11.1 A return procedure is initiated only following a Customer’s request to exercise the right of withdrawal or a request to return a non-compliant product. In any case, upon receiving the Customer’s request, the Seller will verify whether the necessary conditions for initiating a return procedure are met.

11.2 Following the initiation of a return procedure, the Seller will send the Customer an email describing the return instructions for the product.

11.3 In the case of a return due to the “right of withdrawal,” the Seller will arrange for the product to be collected by a courier at an address specifically indicated by the Customer. The Customer must be available for the courier pickup on a weekday, at the specified address. The direct cost of returning the goods is borne by the Customer, pursuant to Article 57 of the Consumer Code.

11.4 In the case of a return due to a “non-compliant product under warranty,” the Seller will arrange, at its own expense, for the product to be collected by a courier at an address specified by the Customer, provided the shipment originates from within Italy. The Customer must be available for the courier pickup on a weekday, at the indicated address.

11.5 The return package must necessarily include a copy of the Order Confirmation sent to the Customer’s email address or the shipping label originally attached to the package at the time of delivery. Packages sent cash on delivery or with freight collect will not be accepted under any circumstances.

Art. 12. Refund Timing and Methods

12.1 A refund procedure may relate to two different types of situations:

  1. a full refund of the amount paid for an order in which the right of withdrawal has been exercised;
  2. a partial refund of the amount paid for an order in which one or more products turned out to be unavailable.

12.2 Regardless of the payment method used by the Customer and without prejudice to the provisions regarding withdrawal under Article 8 above, the Seller will process the refund as quickly as possible and, in any case, within 30 (thirty) days from the order confirmation (in the case of a partial refund due to the unavailability of one or more products), using, where possible, the same payment method used for the original purchase.

12.3 Regardless of whether the recipient of the products listed in the order form is the same person who made the payment, the refund will always be issued to the person who made the payment (identified as the holder of the credit card used for the purchase or as the account holder from which the bank transfer used for the purchase was made).

Art. 13. Prices

13.1 The price indicated includes VAT and excludes shipping costs. For sales to countries outside the European Union, prices do not include taxes and customs duties. These charges will be borne by the customer and must be paid at customs upon delivery.

Art. 14. Privacy

14.1 Information on the processing of personal data is provided in the Privacy Policy, which shall be considered an integral part of these General Terms and Conditions of Sale.

Art. 15. Governing Law and Dispute Resolution

15.1 Purchase contracts concluded through the Website are governed by Italian law. This is without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided by the law of the country in which they have their habitual residence.

15.2 In the case of a consumer user, any dispute relating to the application, execution, and interpretation of this document shall fall under the jurisdiction of the court of the place where the user resides or has elected domicile. In the case of a professional user, any dispute relating to the application, execution, and interpretation of this document shall fall under the jurisdiction of the court where the Seller is based.

15.3 Pursuant to Article 141-sexies, paragraph 3 of the Consumer Code, the Seller informs Customers who qualify as consumers under Article 3, paragraph 1, letter a) of the Consumer Code that, if they have filed a complaint directly with the Seller which has not resulted in resolving the dispute, the Seller will provide information about the Alternative Dispute Resolution (ADR) body or bodies for the extrajudicial resolution of disputes arising from obligations under a contract concluded according to these General Terms and Conditions of Sale (ADR bodies, as referred to in Articles 141-bis et seq. of the Consumer Code), stating whether or not it intends to use such bodies to resolve the dispute.

15.4 The Seller also informs the user who qualify as Consumers under Article 3, paragraph 1, letter a) of the Consumer Code that a European platform for online consumer dispute resolution (ODR platform) has been established. The ODR platform can be accessed at the following address: http://ec.europa.eu/consumers/odr/; through the ODR platform, the consumer can consult the list of ADR bodies, find the link to each of their websites, and initiate an online dispute resolution procedure.
15.5 In any case, the right of the consumer user to refer the dispute arising from these General Terms and Conditions of Sale to the competent ordinary court, whatever of the outcome of the out-of-court dispute resolution procedure referred to in Part V, Title II-bis of the Consumer Code.
15.6 The user who resides in an EU member state other than Italy can also access the European procedure established for small claims disputes by Regulation (EC) No. 861/2007 of the Council of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights, and expenses, €5,000.00. The text of the regulation is available at www.eur-lex.europa.eu.

Art. 16. Intellectual Property Rights

16.1 The trademark affixed to the Products and shown on the Website is registered and protected by copyright, as are all Products in their design, model, and creation. All intellectual property rights are and shall remain the exclusive property of the Seller.

Art. 17. Amendments and Updates

17.1 These Terms and Conditions of Sale may be amended from time to time, including to reflect regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of their publication on the Website. For any dispute arising in connection with these Terms and Conditions of Sale and the supplies and orders made and placed pursuant to them, if the Customer is a Consumer, the competent court shall be, pursuant to Article 66-bis of the Consumer Code, the court of the Customer’s place of residence or domicile, if located in the Italian territory.

Sede Legale del Venditore:

Italia – 33010 Tavagnacco (UD)

Fraz. Feletto Umberto